Global IT Service Delivery Lead (Security Cleared)

Arm is seeking a senior service management professional to own global service outcomes for the UK, Italy and Japan, coordinating across internal teams and suppliers in a security-conscious environment.

The role focuses on defining service performance, SLAs, XLAs and governance, with responsibility for demand forecasting, capacity planning and escalation management across regions.

Hybrid working with 2 days/week in Reading when the office is operational and ready.