Global IT Service Desk Analyst (Hybrid)

Travel Counsellors is seeking an IT Service Desk Analyst to provide high-quality 1st and 2nd line IT support across the organisation globally. You will own incidents from logging to resolution, adhering to ITIL practices, and escalate where needed, while contributing to automation and self-service initiatives.

The role requires hands-on technical capability with Windows, 365, Entra ID, Intune, VPN and security controls, plus a customer-focused mindset.