Global IT Service Desk Lead (24/7, Multiregional)

Menzies Aviation is seeking a Global Service Desk Manager to lead the 24/7 IT support function across regions, including Edinburgh and Pakistan. You will drive incident and service request resolution within agreed SLAs, shaping the service desk strategy and ensuring a high quality, consistent service experience for our users globally.

You will oversee process improvement, governance and performance reporting, partnering with internal IT teams and business stakeholders to align services with