Global IT Support Lead — End-User & Automation

Roku is seeking a senior leader to run a distributed IT support function across EMEA and India, delivering consistent, high-quality employee IT support globally. This hands-on manager sets processes, coaches staff, and partners with security, network, and facilities teams to ensure seamless onboarding, incident resolution, and executive support.

You will champion automation, define SLAs, and drive a self-serve, agent-assisted operating model while aligning with Roku's hybrid work approach across