IT & Software

Global Service Desk Leader | ITIL-Driven, Remote

Remote Genie

Tees Valley · England · United Kingdom

NEC Software Solutions in Hartlepool is seeking a United Kingdom Manager Customer Service to lead the Service Desk and Incident Management functions. The role combines line management of 4 FTEs and oversight of a wider team across Hartlepool, Chippenham and India, with up to 50 staff overall.

Office-based with 50% remote capability, aligned to ITIL and ISO standards. You will drive end-to-end service delivery, coach the team, collaborate with stakeholders, and ensure delivery of a

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Reference: WJ-766_22321530

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