Global Service Desk Leader | ITIL & Remote Ops

CAI is seeking a Director of Service Desk Operations to lead and manage a global service desk delivering high-quality IT support. The role is 100% remote with occasional travel and requires flexible hours to support worldwide operations.

You will guide strategy, oversee day-to-day operations, and align service delivery with CAI's goals in collaboration with the Executive Director. US-work eligibility is required for consideration in this salaried, full-time role.