Global Software Service Lead: Incident Escalation

Oxford Instruments Plasma Technology in Severn Beach, Bristol, is seeking a permanent Software Customer Service Manager. You will bridge Field Service Software Engineers with the Software Engineering team to resolve complex issues and drive continuous improvement, while supporting OIPT software globally for clients in EMEAI and external staff.

You will lead escalation management, act as incident lead for high‑severity issues, coordinate across software engineering, service and comms, and support