Global Software Support Engineer - Escalations Lead

Oxford Instruments is seeking a permanent Software Customer Support Engineer based in Severn Beach, Bristol area. You will bridge Field Service Software Engineers and the Software Engineering team to resolve complex issues, lead incident responses, and drive continuous improvement through training and knowledge sharing.

You will support OIPT software for clients in EMEAI and for external staff worldwide, handling escalations and coordinating with cross‑functional teams to ensure high service