Global Support & Strategy Lead - Scientific Software

CCDC is seeking a Customer Support Manager to lead the delivery and ongoing development of customer support across our scientific software, data and services. You will supervise a team of technical support specialists and collaborate with science and data teams to ensure responsive, high-quality support for a diverse global user base.

The role involves shaping support strategy, defining KPIs, and driving continuous improvement, including governance, data protection, and self-service resources,