Google Workspace Support Specialist

In this onsite role in Stevenage, you will provide hands-on Level 2 Google Workspace support and administration within a secure enterprise environment. You will resolve Google Workspace issues, manage incidents and service requests, and collaborate with wider technical teams to sustain a high-quality service. Your work will leverage advanced Google Workspace skills and ITSM processes to improve reliability and user experience. This position emphasizes security clearances (Active SC essential, MOD SC desirable) and close alignment with ITIL practices. You will be part of a mission-critical team delivering dependable collaboration tools to a security-conscious organization.

• Provide Level 2 support and administration for Google Workspace
• Manage incidents and requests using ITSM processes
• Coordinate with wider technical teams to maintain service quality
• Administer Gmail, Meet, Drive, Chat, Docs, Sheets, Slides and user accounts
• Utilize Remedy for incident and request management
• Apply ITIL/ITSM best practices and identify process gaps
• Maintain awareness of Microsoft 365 / Global Email alongside Google Workspace
• Support network-related considerations with a basic understanding of infrastructure

• Advanced Google Workspace Administration
• Strong L2 Google Workspace support experience
• Gmail, Meet, Drive, Chat, Docs, Sheets & Slides proficiency
• User account and service management
• Expert-level incident and request management
• Remedy / ITSM experience
• Strong ITIL / ITSM process knowledge
• Google case management
• Active SC clearance (MOD SC preferred)

• Strong communication
• Cross-functional collaboration
• Problem-solving orientation
• Google Workspace administration
• Incident & request management
• Remedy ITSM