Group Head of Application Support

Heads applications support within the Group Digital function of the Dudley Group NHS Foundation Trust, which supports two NHS organisations across the Black Country. The work centres on a modern, customer-focused applications service that gets more value from digital investment, including the most critical clinical systems. The post carries line management and daily operational leadership of the applications support team, with a focus on healthcare systems such as PAS and EPR. Previous applicants are excluded.

What the job involves

• Develop a modern, customer-focused applications service
• Maximise the value of digital investments
• Support some of the most critical systems used across the organisations
• Provide line management and daily operational leadership to the Applications Support team
• Inspire confidence across technical teams, operational services and senior stakeholders
• Shape how technology enables safer, better and more efficient patient care

What’s required

Qualifications

• Degree in an IT or business-related subject, or equivalent experience
• ITIL Foundation
• PRINCE2 Foundation

Experience

• Senior application management role in an IT environment, planning, installing, maintaining and supporting business applications
• Extensive experience supporting NHS IT applications
• Demonstrable experience of healthcare systems such as PAS, EPR and PACS
• Line management of an applications support team
• High level of customer service to NHS IT users

Skills & knowledge

• Application incident and problem management
• Systems and business analysis, including business change process analysis and design
• Business process documentation
• Understanding of information governance, confidentiality and clinical safety in application support
• Engaging and influencing colleagues at all levels
• Excellent written, verbal and email communication, including report writing

Other

• Self-motivated, shows initiative in solving problems and making decisions, and works autonomously or in a team
• Builds stakeholder relationships and motivates others towards goals

Nice to have

• Evidence of working across multiple trusts to extensively support applications
• Experience of supporting strategic planning and delivery

What’s offered

• Flexible working options
• Home or remote working
• Support for a healthy work-life balance under the NHS People Promise
• Development through the Learning & OD Team, covering communication, wellbeing, team development, cultural competency and values