Group KYC Technical Lead

Ipswich | 2 days in-office per week (Hybrid)

Please note our client is looking for an immediate starter (maximum 1 month notice period)

The Role

A leading market-specialist insurance broker is seeking a Group KYC Technical Lead to serve as the final technical authority during a critical transformation phase.

Following a recent team restructure and the rollout of an offshore delivery team, this role acts as the stabilising force and "nuance engine" for the business. Combining deep systems expertise with operational governance, you will guide complex case resolutions, empower the offshore function, and establish lasting playbooks to safeguard the firm's global control model.

• Act as the lead technical SME for KYC systems, workflows, and Salesforce execution, making reasoned judgements on complex, non-standard cases
• Provide functional day-to-day oversight, QA feedback, and coaching to the offshore team to build long-term capability
• Apply expert risk judgement to resolve post-restructure legacy backlogs and un-templated client files
• Partner with technology teams to translate operational pain points into Salesforce system fixes, improving data quality and user experience
• Build trusted, credible relationships across Compliance, Financial Crime, and business teams, translating regulatory expectations into pragmatic solutions
• Create decision trees, playbooks, and SOPs as a permanent operational legacy that will outlive the contract
• Deep KYC/AML expertise across the full lifecycle - onboarding, refresh, remediation, and trigger events
• Experience within insurance broking or wider financial services (ideally with exposure to intermediated chains, marine portfolios, or complex wholesale business)
• Strong practical experience with Salesforce and associated case management, screening, and workflow platforms
• Proven experience providing functional leadership, oversight, or coaching to offshore delivery partners
• Professional maturity and resilience to operate autonomously as a primary technical escalation point under pressure
• Solid grasp of customer risk, complex ownership structures, sanctions, and documentation requirements
• Highly pragmatic, solutions-oriented mindset with comfort navigating ambiguity and operational change
• Experience conducting root-cause analysis on legacy case backlogs and driving process standardization
• Previous involvement in post-restructure operational transformations or new offshore model integrations

The Environment

You’ll be joining a values-led, principles-driven environment that prioritises integrity, collaboration, and client commitments. This role offers high autonomy to unblock operational friction, mentor colleagues, and shape a newly transformed global KYC function.