Guest Experience Tech & Data Lead

Merlin Entertainments is seeking a Contact Centre Experience Executive to keep our digital channels running smoothly and to empower advisors with the tools and data they need to excel. You will champion IVRs, chatbots, knowledge bases and coordinate with suppliers to optimise performance across UK locations.

You will analyse channel metrics, translate data into insights, and guide stakeholders toward data-driven decisions that improve guest experiences across Merlin attractions.