Guest Services / Experience Associate - SPA Saskatoon, SK

NEW: Opening December2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Experience Associate manageskey moments in the guest journey including reservations, pre-arrival communication,arrival, orientation, departure, inquiries, payments, and retail transactions. This role acts as a knowledgeableambassador for Dakota Dunes Thermal Spa and helps guests confidently navigatethermal experiences, treatments, dining, amenities, and resort offerings.

Key Responsibilities

• Answer telephone, email,online, and in-person inquiries promptly and accurately.
• Create, modify, confirm, andcancel reservations according to policy and document guest requirements clearly.
• Welcome arriving guests,verify reservations, complete required waivers or account steps, processpayment, issue access credentials, and explain lockers and facility flow.
• Provide concise orientation tothermal experiences, amenities, etiquette, dining, treatments, and safetyinformation.
• Process departures, retailpurchases, gift cards, approved charges, refunds, and other transactionsaccurately.
• Maintain accurate guestprofiles, preferences, notes, and communication records.
• Assist with lost and found,wayfinding, accessibility needs, and general guest questions.
• Listen carefully to guestneeds and make relevant recommendations for treatments, retail, dining,packages, or other experiences.
• Resolve routine concerns withempathy and professionalism and involve a supervisor/manager when required.
• Recognize special occasions andguest preferences and communicate them appropriately.
• Protect the calm, welcomingatmosphere of the spa even during busy arrival periods.
• Follow privacy, payment security, cash handling, waiver,access-control, emergency, and guest safety procedures.
• Immediately report medical concerns, incidents, suspiciousactivity, lost access credentials, or system issues.
• Maintain a clean, organized, secure, and professional frontdesk and retail environment.
• Assist withfront desk setup, retail merchandising, and guest materials.
• Work withthe in-house systems for reservations, POS, payment, RFID/wristband, locker,gift card, telephone, and guest-profiles.
• Participatein training such as role-play, mock calls, mock arrivals, facility tours,product training, and rehearsals.

Qualifications

• Previousexperience in guest services, hospitality, front desk operations, retail, orcustomer service is considered an asset.
• Experiencein a spa, hotel, resort, wellness facility, or luxury service environment ispreferred.
• Familiaritywith reservation systems, point-of-sale systems, and payment processing is anasset.
• Strongorganizational skills and attention to detail.
• Ability tohandle guest concerns professionally and exercise sound judgement.
• Ability to manage multiple tasks in a busy guest-facing environment.
• Strongverbal and written communication skills.
• Ability towork flexible hours, including evenings, weekends, holidays, and peak operatingperiods as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada.