H&B Support Team Lead - Pre-Tax Solutions

Inspira is seeking a Manager, H&B Support to lead a team of Support Specialists delivering service to account holders for pre-tax products such as HSA and FSA, plus COBRA and Commuter Services. The role focuses on coaching, data-driven performance, ownership, and collaboration with product, digital, account management and operations.

You will supervise daily support, ensure service levels and KPI targets, address escalated issues, work with HR for employee matters, and participate in