Head of Commercial Banking Operations

As an Operations Transformation Director, you’ll assist clients with developing and implementing operations modernization and improvement initiatives for the Operations Transformation Practice – all with the resources, environment, and support to help you excel.
From day one, you’ll be empowered by the greater Advisory team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.

Aid cross-functional teams in the delivery of major transformation initiatives within the realms of operational efficiency programs, digital and AI enabled operations management solutions, product and operations modernization programs incorporating business opportunity assessment, solution strategy, design, program management, implementation of enabling technologies, and organizational change
Design and execute enterprise cost reduction programs for corporate clients and private equity sponsored portfolio companies.
Perform engagement management responsibilities that could also include performance reviews, task delegation, project financials, deliverable quality review, and client management across industries
Assist with the development of solution content, whitepapers, and/or other thought leadership material
Maintain a good working relationship with clients and work effectively with client management and staff at all levels to manage expectations, ensure satisfaction, and become a trusted business advisor
Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives while portraying knowledge and confidence
Manage and minimize engagement delivery risk by proactively identifying issues and recommended courses of remediation to engagement teams
Manage, develop, train, coach and mentor staff on projects and assess performance for engagement and year-end reviews
Employ change and transformation methods, data, analytics, operations design and fintech to improve operations performance
Lead and support business development activities, such as identification, proposal development and other pursuit activities at clients
Create, interpret, and transform data and analytics into actionable performance insights
Bachelors degree in Business, Operations Management, Data & Analytics, Engineering, or related field required
Minimum 10 years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level required
Professional certification in a relevant field required: Lean Six Sigma, Master Black Belt, Black Belt, Green Belt, Certified Supply Chain Professional, Certified Turnaround Professional, etc.
Client project delivery experience within multiple industry sectors such as Manufacturing, Financial Services, Healthcare, Life Sciences, Energy, Transportation & Distribution, Construction, Retail, etc.
Business Performance Analysis
Target Operating Model Design and Transformation
Process Improvement /Design and Automation
Can travel as needed. Expected travel is up to 35 - 40% but occasionally up to 80%
Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

The team you’re about to join is ready to help you thrive. Here’s how:

• Whether its your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firms hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.

~ Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.