Head of Customer Success for AI-Driven Docs & Decks (Remote)

Ethos is seeking experienced heads of customer success to lead CS and support operations for AI-assisted documentation tasks. The role focuses on creating and refining AI-generated documents, spreadsheets, and slide decks across key workflows, including health-score dashboards and renewal risk scorecards.

You will translate messy support and usage data into trusted quarterly business reviews and escalation runbooks for executives and customers alike, leveraging expert-level document