Head of Financial Platforms Operations

Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Ingram Micro is seeking a results-driven Manager, Platform Operations to lead operational performance, drive continuous improvement, and deliver an exceptional customer experience. This role oversees daily operations, team development, workflow optimization, and quality assurance to ensure service-level agreements, productivity goals, and business objectives are consistently achieved.
Oversee daily Platform Operations, including team performance, workforce planning, service-level agreements (SLAs), and operational execution.
Monitor KPIs and analyze performance data to identify trends, address root causes, and improve productivity, quality, accuracy, timeliness, and customer satisfaction.
Lead continuous improvement initiatives using Lean, Six Sigma, and other methodologies to streamline workflows, reduce costs, and strengthen quality assurance.
Establish quality control standards, conduct audits, ensure compliance, and implement corrective actions to improve operational consistency and service delivery.
Serve as a second-level escalation point for complex operational issues and collaborate with cross-functional stakeholders to resolve challenges and achieve business objectives.
Lead, coach, and develop associates through onboarding, training, performance management, and career development.
Conduct and document monthly one-on-one meetings, provide ongoing feedback, and foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
High school diploma or equivalent.
Demonstrated experience managing operational workflows, team performance, productivity, and service-level expectations.
Experience coaching, mentoring, and developing employees in a performance-driven environment.
Strong analytical and problem-solving skills, including the ability to interpret performance metrics, identify root causes, and implement effective solutions.
Knowledge of quality assurance, process optimization, and continuous improvement principles.
Strong organizational and time-management skills, including the ability to manage competing priorities, projects, deadlines, and stakeholder relationships.
Demonstrated ability to establish performance goals, manage execution, and drive accountability.
Ability to adapt to changing business needs and make timely, informed decisions.
Bachelor’s degree in Business Administration, Operations Management, or a related field; Experience using Lean, Six Sigma, or other formal continuous improvement methodologies preferred.
Familiarity with call center management systems and customer experience platforms, such as NICE, or Zendesk.
Experience with performance reporting, KPI dashboards, workforce management, and operational analytics.
Knowledge of Ingram Micro products, services, business processes, systems, and value proposition preferred.
Experience leading initiatives that improve customer satisfaction, operational efficiency, quality, and cost performance.
Demonstrated business, financial, and platform acumen.
At Ingram Micro, you’ll have the opportunity to lead a team, improve operational performance, and make a meaningful impact on the customer experience. Join a collaborative environment where continuous improvement, employee development, and operational excellence help drive business success.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.