Head of IT Service Management - Service Excellence Lead

Telefónica Tech UK&I seeks a Senior Executive: Head of Service Management to lead and govern all ITSM functions within Shared Managed Services. You will guide Service Desk, Major Incident, Problem, and Change Management, driving governance, performance and continual improvement for customers and stakeholders.

Reporting to the Director of Managed Services, you will build a high-performing team, automate where possible and ensure SLAs, CSAT and service availability stay at the forefront of