Health & Wealth Coordinator

Join a collaborative People & Culture team focused on enhancing employee wellbeing and delivering a positive employee experience across North America. This is an opportunity to apply your benefits expertise, work with a range of programs, and help improve the processes and services that support employees.

This is a 6-month contract.

Who- the Company

Exciting opportunity to join a fast-growing international Vancouver-based apparel company and one of Vancouver’s finest! Our client is a people-centric organization and known for their collaborative team culture.

What- the Role

Our client’s People & Culture (P&C) team is leading an important goal as they aim to develop inclusive leaders who enable growth and wellbeing for all. The Health & Wealth Coordinator is a member of our client’s People Experience Delivery (PEX) team and provides first-line support across the full P&C ecosystem, resolving inquiries, delivering operational support, maintaining core data, and surfacing key insights to continuously enhance the employee experience. By delivering efficient, accurate, and people-centred support, we enable our people to thrive.

The Health & Wealth Coordinator role reports to the Lead, People Experience Delivery and supports Benefits Operations across North America. Responsibilities include:

• HR Benefits Enquiry Support : Respond to Benefits tickets that are submitted by employees to our Service Portal (ServiceNow). Benefits programs supported include Fitness Benefit, Employee Share Purchase Plan, RRSP’s, 401K, Time Off and Leaves.
• HR Benefits Administration :
  • Process Leave requests in Workday (HRIS)
  • Administer Short Term Disability (STD):
    • Verify eligibility
    • Pull reports to determine hours worked by employees
    • Calculate payment amounts
    • Prepare/audit files that Payroll will use for payment of STD amounts
  • Administer Long Term Disability (LTD):
    • Fill out LTD employer statements in preparation for sending to Vendor
  • Complete Vendor billing audits and process/reconcile Vendor invoices
• Partner Collaboration: Connect regularly with Benefits Centre of Excellence (COE), cross-functional partners, and external vendors regarding case resolutions and optimization activities
• Collaborate on complex tickets in ServiceNow
• Identify and share process optimization opportunities

• Documentation : Maintain accuracy of employee-facing resources, including HR knowledge base content, intranet content, program guides, FAQs, and supporting documentation.

Who – the Candidate

• 2+ years of experience in Canadian benefits administration. Experience with US benefits administration an asset.
• Experience working within HR operations and Service Delivery.
• Strong service ethos.
• Intermediate problem-solving, analytical and critical thinking skills.
• Comfortable working with large amounts of data, consistently demonstrating a high degree of accuracy and attention to detail.
• Excellent communication skills, both written & verbal. Can effectively communicate with cross‑functional teams and vendors and deliver sensitive communications to employees.
• Well‑honed prioritization and time management skills, with ability to manage large workload in a fast‑paced environment.
• Proficiency working in Workday and ServiceNow systems, an asset.
• Intermediate knowledge of Microsoft Excel and other Office software.
• Must be an effective team player.
• Highly ethical and able to deal with confidential issues with tact, discretion, and confidentiality.

How Much

$ /hr commensurate with experience + 4% vacation pay

Where

Vancouver, BC