Help Desk Analyst POS Support

Support Pet Valu users through POS troubleshooting and technical analysis in a full-time hybrid Help Desk Analyst contract in Markham. Resolve issues by phone.

This temporary contract runs through an estimated February 2027 end date and reports to the Manager, Help Desk. You will support store, warehouse, and head office users with POS and business systems. The work includes hardware, software, ticket tracking, and process communication.

Key Responsibilities:

• Receive calls and troubleshoot POS and business systems
• Maintain and track requests using call tracking software
• Test Microsoft Dynamics Navision and LS Retail releases
• Initiate service calls for malfunctioning store systems
• Follow up on calls for proper closure

Requirements:

• High School Diploma required
• One to two years of help desk support experience
• Hardware and software troubleshooting experience
• Strong customer service and problem-solving skills
• MS Office Word and Excel experience

Apply analytical troubleshooting, customer service, and POS support skills as a Help Desk Analyst at Pet Valu in Markham.