Help Desk and Cloud Technician - Level 2

Salary: $55,000 - 65,000 per year

• 2–5 years of professional IT support experience; help desk experience of at least 2 years is required.
• At least 2 years of Microsoft 365 administration experience.
• Strong Microsoft 365 administration skills, including experience with Entra ID, Exchange Online, SharePoint, and Teams.
• Windows 10/11 support experience.
• Strong troubleshooting and customer service skills.
• Ability to work independently and manage priorities.
• MSP experience is strongly preferred.
• AI experience of 1 year is preferred.
• Microsoft certifications such as MS-900, SC-900, or AZ-104 are a plus.
• Security experience with MFA, Conditional Access, or Defender is a plus.
• Firewall experience with Fortinet, Meraki, or similar platforms is a plus.
• Interest in AI, automation, or modern workplace technology is a plus.

• Handle Tier 2/3 escalations from the service desk and manage tickets through resolution, working directly with clients.
• Administer and support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, and Teams.
• Manage endpoints using Intune and RMM tools.
• Perform backup, restore, and recovery tasks.
• Troubleshoot basic to intermediate network and firewall issues.
• Participate in a shared, compensated on-call rotation.
• Create clear and accurate technical documentation.
• Assist with project work such as Microsoft 365 migrations and improvements, security hardening, modernization, and AI readiness and adoption.
• Support clients using AI tools such as Microsoft Copilot.
• Contribute to workflow automation and process improvements.
• Help test, document, and support emerging AI and automation solutions.

• AI
• Cloud
• Copilot
• Firewall
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• Windows
• Office 365

More:

We are SECURE ITnet, a Minnesota-based Managed Service Provider focused on Microsoft 365, AI, cybersecurity, and modern IT solutions for small and mid-sized businesses. Our growing AI practice helps clients adopt and secure AI tools, automation, and Microsoft Copilot solutions. We offer a varied Tier 2 Help Desk and Cloud Technician role that combines everyday MSP support with project-based work and exposure to evolving technologies. AI expertise is not required at the outset; curiosity and willingness to learn are important. The position is in person, pays $55,000–$65,000 per year, and includes an employee discount, health insurance, paid time off, professional development assistance, and a referral program.

last updated 43 week of 2026