Help Desk Technician Technical Support

Support UCCU employees as a Help Desk Technician I using troubleshooting and technical support skills in a frontline technology role. Keep workplace systems, devices, and applications operating reliably.

This entry-level position provides help desk support across UCCU. You will assist users with PCs, operating systems, printers, phones, networks, and common workplace technology. The work includes Microsoft cloud administration, documentation, issue escalation, and employee training.

Key Responsibilities:

• Answer help desk calls and document employee technology issues
• Troubleshoot hardware, software, network, phone, and peripheral problems
• Install, configure, maintain, and support technology equipment
• Resolve issues or assign them to appropriate IT personnel
• Provide technical guidance, training, updates, and timely follow-up

Requirements:

• High school diploma or equivalent
• Approximately one year of technical support experience
• Practical understanding of PCs, operating systems, printers, and phones
• Strong troubleshooting, problem-solving, communication, and documentation skills
• Patient, service-oriented approach to assisting employees

Apply your troubleshooting, documentation, and user support abilities to help UCCU employees resolve technology issues effectively.