Hospital IT Service Desk Analyst – On-Call Support

Cambridge Memorial Hospital (CMH) is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support. The role rotates between 8:00–5:00, with after-hours on-call, covering computers, printers, phones, and network equipment. Strong customer service and IT knowledge are essential.

Responsibilities include incident resolution, remote support, equipment setup, and knowledge base updates while contributing to safe patient care and business continuity.