Hotline Counselor (Fully Remote)

Deliver psychosocial support, education, and referrals to help-seekers of the National Maternal Mental Health Hotline. Manage incoming telephonic, text, and chat inquiries with empathy and professionalism. Key Responsibilities:
Conduct assessments and provide immediate support, evidence-based information, and brief interventions. Maintain accurate, detailed, and timely case documentation in Salesforce. Ensure privacy and confidentiality of each help-seeker. Qualifications:
Bachelor's degree in a related field preferred; licensed clinician, healthcare professional, or certified doula/lactation consultant/peer specialist required. Two years' experience working with maternal and child health population. What We Offer:
Fully remote, asynchronous work environment. Comprehensive benefits including medical, dental, vision, retirement plan with match. Generous PTO and inclusive parental leave. Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI's dedicated and passionate board and staff support families and provide expert training and resources, operating the National Maternal Mental Health Hotline.
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