HR Administrator & Quality Assurance Supervisor

HR Administrator & Quality Assurance Supervisor – Luxury Resort

Location: Sint Eustatius

Compensation: $3,500–$5,500 USD per month DOE

Benefits: Relocation assistance, annual economy return flight home, option to rent on-site accommodation, and additional company benefits

We are recruiting on behalf of a luxury island resort in Sint Eustatius seeking an organized and detail-oriented HR Administrator & Quality Assurance Supervisor to support both people operations and property standards. This is a unique opportunity for a hospitality professional who enjoys a diverse role combining HR administration, quality assurance, compliance, and operational excellence within a luxury resort environment.

The successful candidate will play a key role in maintaining employee records, supporting HR processes, and ensuring the resort consistently meets the highest standards through inspections, audits, sustainability initiatives, and continuous improvement programs.

Key Responsibilities

• Manage HR administration including employee records, contracts, onboarding, offboarding, and compliance documentation
• Support recruitment processes, employee communications, attendance tracking, and HR reporting
• Assist with work permit and immigration administration where required
• Conduct regular quality inspections across guest rooms, villas, public areas, and back-of-house spaces
• Monitor housekeeping standards and coordinate corrective actions with department leaders
• Identify maintenance concerns and ensure timely follow-up with the appropriate teams
• Support internal audits, SOP compliance, and operational improvement initiatives
• Coordinate sustainability certifications, environmental standards, and compliance documentation
• Monitor guest feedback and assist departments with implementing service improvements

Ideal Candidate Profile

• 3+ years of experience in HR administration, hotel operations, quality assurance, or a similar hospitality role
• Previous experience within a luxury hotel or resort environment is preferred
• Strong organizational skills with excellent attention to detail
• Experience with employee administration, compliance, and operational standards
• Knowledge of sustainability programs or certifications is an advantage
• Strong communication skills with the ability to work across multiple departments
• Proficient in Microsoft Office; experience with HR systems or hotel PMS is beneficial
• Self-motivated, adaptable, and comfortable working independently in an island resort environment
• Passionate about delivering exceptional standards and continuous improvement