HR Support Desk Manager

Company description: GXO Logistics Supply Chain Inc. Job description: Are you passionate about delivering an exceptional colleague experience ? Do you thrive on leading teams through change and transformation ? Ready to help shape a new, unified People Services function following GXOs recent large-scale acquisition ? At GXO, were looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey. Working pattern: This opportunity is on a full time, permanent basis with a working location of Northampton. We offer a hybrid working set up, with 3 days per week in our UK Head Office in Northampton. Pay, benefits and more: Were looking to offer a salary of up to £45,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What youll do on a typical day: Lead and develop the People Services Support Desk, creating a high-performing team that delivers an exceptional experience for colleagues and managers Drive the integration of support services, processes and ways of working following the Wincanton acquisition, helping build a consistent and scalable People Services function Oversee colleague support and onboarding services , ensuring enquiries, cases and new starter activity are managed efficiently, accurately and in line with service standards Use data, feedback and insight to improve service performance, simplify processes and enhance colleague satisfaction across all support channels Partner with HR, Recruitment, Technology and business stakeholders to deliver continuous improvement, technology adoption and future service transformation What you need to succeed at GXO: Proven experience leading a support desk, shared services, HR operations or customer service team within a complex organisation A track record of improving service performance, customer experience and operational efficiency , ideally through periods of change or growth Strong knowledge of HR operations, case management and employee relations , with experience of HR systems and service management platforms Excellent stakeholder management, communication and coaching skills , with the ability to build credibility and influence at all levels A continuous improvement mindset , using data, technology and innovation to drive better outcomes for colleagues and the business Experience with ServiceNow, SuccessFactors and/or Oracle , together with a CIPD qualification or equivalent experience, would be advantageous We engineer faster, smarter, leaner supply chains.