HR Support Desk Manager
GXO Logistics
Company description: GXO Logistics Supply Chain Inc. Job description: Are you passionate about
delivering an exceptional colleague experience ? Do you thrive on leading teams through
change and transformation ? Ready to help shape a new, unified People Services function following GXO's recent
large-scale acquisition ? At GXO, we're looking for an experienced
HR Support Desk Manager
to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to
bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey. Working pattern: This opportunity is on a
full time, permanent
basis with a working location of Northampton. We offer a
hybrid working
set up, with 3 days per week in our UK Head Office in Northampton. Pay, benefits and more: Were looking to offer a salary of up to
£45,000
per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What youll do on a typical day: Lead and develop
the People Services Support Desk, creating a high-performing team that delivers an exceptional experience for colleagues and managers Drive the integration
of support services, processes and ways of working following the Wincanton acquisition, helping build a consistent and scalable People Services function Oversee colleague support and onboarding services , ensuring enquiries, cases and new starter activity are managed efficiently, accurately and in line with service standards Use data, feedback and insight
to improve service performance, simplify processes and enhance colleague satisfaction across all support channels Partner with HR, Recruitment, Technology and business stakeholders
to deliver continuous improvement, technology adoption and future service transformation What you need to succeed at GXO: Proven experience
leading a support desk, shared services, HR operations or customer service team
within a complex organisation A track record of
improving service performance, customer experience and operational efficiency , ideally through periods of change or growth Strong knowledge of
HR operations, case management and employee relations , with experience of HR systems and service management platforms Excellent
stakeholder management, communication and coaching skills , with the ability to build credibility and influence at all levels A
continuous improvement mindset , using data, technology and innovation to drive better outcomes for colleagues and the business Experience with
ServiceNow, SuccessFactors and/or Oracle , together with a
CIPD qualification
or equivalent experience, would be advantageous We engineer faster, smarter, leaner supply chains.
TPBN1_UKTJ
delivering an exceptional colleague experience ? Do you thrive on leading teams through
change and transformation ? Ready to help shape a new, unified People Services function following GXO's recent
large-scale acquisition ? At GXO, we're looking for an experienced
HR Support Desk Manager
to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to
bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey. Working pattern: This opportunity is on a
full time, permanent
basis with a working location of Northampton. We offer a
hybrid working
set up, with 3 days per week in our UK Head Office in Northampton. Pay, benefits and more: Were looking to offer a salary of up to
£45,000
per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What youll do on a typical day: Lead and develop
the People Services Support Desk, creating a high-performing team that delivers an exceptional experience for colleagues and managers Drive the integration
of support services, processes and ways of working following the Wincanton acquisition, helping build a consistent and scalable People Services function Oversee colleague support and onboarding services , ensuring enquiries, cases and new starter activity are managed efficiently, accurately and in line with service standards Use data, feedback and insight
to improve service performance, simplify processes and enhance colleague satisfaction across all support channels Partner with HR, Recruitment, Technology and business stakeholders
to deliver continuous improvement, technology adoption and future service transformation What you need to succeed at GXO: Proven experience
leading a support desk, shared services, HR operations or customer service team
within a complex organisation A track record of
improving service performance, customer experience and operational efficiency , ideally through periods of change or growth Strong knowledge of
HR operations, case management and employee relations , with experience of HR systems and service management platforms Excellent
stakeholder management, communication and coaching skills , with the ability to build credibility and influence at all levels A
continuous improvement mindset , using data, technology and innovation to drive better outcomes for colleagues and the business Experience with
ServiceNow, SuccessFactors and/or Oracle , together with a
CIPD qualification
or equivalent experience, would be advantageous We engineer faster, smarter, leaner supply chains.
TPBN1_UKTJ
Reference: WJ-799_23246859