HRIS Technical Support Analyst

Help clients use Cangaroo HR and Chrono with advanced technical support, diagnostics, and functional analysis. Work at AGA Benefit Solutions with flexibility.

This analyst role supports HRIS products, digital tools, and customer needs across implementation and ongoing operations. You will coordinate client onboarding, resolve or escalate requests, and ensure functional consistency across products. Internal collaboration is central to the mandate.

Key Responsibilities:

• Act as primary client advisor during implementations
• Analyze needs and recommend appropriate configurations
• Diagnose, resolve, escalate, and follow up requests
• Document product enhancements and release communications
• Manage urgent incidents during monitoring periods

Requirements:

• Two to four years in support, QA, or functional analysis
• Experience supporting clients with digital tools
• Understanding of HR workflows and employee data
• Strong customer focus and situational management ability
• Confidentiality, autonomy, versatility, and resourcefulness

Use HR workflow knowledge, technical diagnostics, and client support skills across AGA’s digital benefit solutions.