Human Services Enforcement Assistant

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)
Grade: 17 (Admin Services)
Salary: $20.14 - $28.99 per hour
The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.
Partial telework schedule may be available with management approval.
The Human Services Enforcement Assistant is a paraprofessional position providing administrative support in a Child Support Office. Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties
To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; and explaining or assisting with administrative processes.
Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.
The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou.
This position requires occasional travel.
Application Information:
Please submit all documents or files in a PDF or Word format.
To request a paper application, please contact Mandy.We believe in supporting our workforces health and wellbeing with a valuable total compensation package, including:
13 paid holidays
Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize
Health Insurance Coverage
– Health Insurance Premium Credit
– Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance
– 100% of employee-only dental premiums
($Retirement Plan
– The State contributes the equivalent of 14.06% of the employees pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement
– Health and Dependent Care Flexible Spending Accounts
– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness
– For more information, visit the Federal Student Aid office.
Navigate challenging work and life situations with our employee assistance program.
All employees who are welcoming a child—including non-birthing and adoptive parents—receive
Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
.If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for.