HVAC Technical Support Training Manager

Apply HVAC troubleshooting expertise in a hybrid manager role supporting GREE CANADA partners across Western Canada. Deliver technical guidance and training.

This full-time position provides advanced support to distributors, contractors, and service partners. You will diagnose HVAC issues, guide resolutions, and escalate complex cases when necessary. You will also develop training programs covering installation, commissioning, and service practices.

Key Responsibilities:

• Respond to HVAC technical support requests across Western Canada
• Diagnose issues and guide partners toward effective resolutions
• Design and deliver in-person and virtual training programs
• Maintain service-case documentation and create training materials
• Collaborate internally on product improvements and customer feedback

Requirements:

• Customer-facing Customer Service and Customer Support experience
• Strong HVAC Technical Support and Troubleshooting capabilities
• Knowledge of systems, controls, and installation practices
• Experience delivering technical training to diverse audiences
• Valid driver's license and willingness to travel

Use HVAC systems knowledge, troubleshooting, and clear communication to strengthen partner support and technical training for GREE CANADA.