Hybrid 2nd Line Support Engineer

Bechtle UK is seeking a 2nd line support engineer in Northampton to assist the 2nd Line team with remote and on-site customer support. You will act as a bridge to 1st Line, Field, and 3rd line teams, handling calls and tickets, prioritising queries, and ensuring customer satisfaction.

The role emphasises collaboration with the Service Desk and other engineers, delivering guidance, maintaining documentation, and contributing to change control and service improvements.