Hybrid API Support Analyst — Energy Data Platform

ElectraLink Ltd. in the United Kingdom is seeking a customer-facing Technical/Support Analyst to join the Consumption Data products team.

You will provide first line support for a cloud-based platform, reviewing Swagger docs, tracking API issues, and liaising with internal and external partners to resolve customer requests. Working closely with Product Managers and the data team, you will triage incidents, communicate clearly, and help improve service reliability while building strong