Hybrid Cloud Contact Center Platform Specialist

Ocado Group is seeking an experienced Amazon Customer Connect & Service Platform Specialist to join our Service Assurance team. This is a hands-on technical role responsible for the administration, configuration, support and continual improvement of our Amazon Connect Agentic AI solution, operational service portals and supporting service management tooling.

You’ll help ensure our operational platforms remain secure, reliable and fit for purpose while delivering enhancements that improve