IT & Software

Hybrid Cloud Support Team Lead - Hands-On & Customer-Driven

MongoDB Inc.

Toronto · Ontario · Canada

MongoDB Inc. is seeking a Cloud Support Team Lead based in Toronto for a hybrid work model. You will lead a small distributed team, mentor engineers, and directly handle complex customer escalations while ensuring top-tier service reliability across Atlas and related cloud database platforms. You will balance hands-on support with coaching, drive process improvements, and coordinate with Engineering, Product, Support Operations, and Security to continuously enhance customer outcomes.

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Reference: WJ-3875_13888746

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