Hybrid Contact Centre Planner — Data-Driven Forecasting

Merlin Entertainments is seeking a Contact Centre Operational Planner to shape how our contact centres run daily. You will build schedules, forecast demand, and ensure the right people with the right skills are in the right place.

Based across UK locations, with hybrid-working after training, this role collaborates with senior managers to optimize labour, rotas and holidays, and to present strategic recommendations.