Hybrid Desktop Support Engineer – Deployments & SLA Focus

Hoople Group in Hereford is seeking a Desktop Support Engineer to join our IT team on a 3-month agency contract. The role involves resolving desktop hardware and software issues, providing remote and on-site support across 100+ locations in Herefordshire, and delivering high-quality customer service while meeting SLAs.

You will work 37 hours per week with hybrid working and some after-hours shifts. The ideal candidate combines strong technical skills with flexibility, travel willingness, and a