Hybrid Enterprise SaaS Support Specialist

Clio is seeking a Customer Support Specialist to join our global team, providing reliable technical support for the Clio Operate platform (ShareDo). You will review tickets, meet SLAs, and collaborate with internal teams to resolve issues quickly while delivering an outstanding customer experience.

You will triage, guide platform usage, escalate complex problems when needed, and drive continuous process improvements by analyzing tickets, trends, and recurring issues to optimise Service Desk