Hybrid IT Helpdesk Analyst - 1st Line Support

Harvey Nash is seeking an experienced IT Helpdesk Analyst to join an established IT services business. You will provide telephone and remote technical support across workstations, applications and hardware, with exposure to servers and networks. The role starts onsite for 3 months and then becomes hybrid.

You will handle 1st line support, manage tickets within SLAs, and ensure clear communication with clients while maintaining documentation and contributing to a positive customer experience.