Hybrid IT Service Desk Analyst — 1st/2nd Line Support
Railpen
Railpen is seeking an IT Service Desk Analyst for a 12-month fixed-term contract based in Darlington. The role supports a hybrid and flexible working arrangement, with a mix of office and remote work.
You will provide 1st/2nd line IT support across the business, handling incidents and requests and ensuring timely resolution. You will work with Active Directory and M365, contribute to monitoring of the ITSM toolset, and align with incident management practices.
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