Hybrid IT Service Desk Analyst: 1st/2nd Line Support

Career Choices Dewis Gyrfa Ltd in Cardiff is seeking an IT Service Desk Analyst to be the first point of contact for internal customers, providing 1st/2nd line support and guiding colleagues through IT issues.

The role offers hybrid working, 37.5 hours per week, with a clear path for development in a supportive charitable environment that values user-centric service and collaborative problem solving across Windows, Office, and Active Directory environments.