Hybrid IT Service Desk Analyst – First-Line Support

Evelyn Partners in Liverpool is seeking a Service Desk Analyst for a 12-month fixed-term contract. The role is hybrid, with coverage from 10:00 to 18:00, Monday to Friday, following training.

You will provide first-line technical support, log incidents, and respond to queries via phone, email, and self-service. Key responsibilities include logging incidents in ServiceNow, maintaining SLAs, collaborating with DevOps, and ensuring high customer service standards.