Hybrid IT Service Desk Analyst: Windows & Cloud Support

Castle Trust Bank is modernising its IT landscape and seeks a Service Desk Analyst to provide frontline support for Windows 11, tablets and mobile devices. You will build and maintain desktops, manage AD/Entra accounts and drive incident resolution, with SLA adherence in a hybrid environment based in Basingstoke and occasional London onsite support.

The role offers broad exposure to cloud services, documentation, and continuous improvement within a people-centric tech team.