IT & Software

Hybrid IT Service Desk Technician — On‑Call Support

Socket.dev

Ottawa · On · Canada

Alterna Savings is seeking a Service Desk Technician to deliver front-line IT support across end users, recording incidents in the service system and providing clear, professional communication. You will troubleshoot hardware and software issues, guide users through resolution steps, and contribute to knowledge sharing while operating in a hybrid work setup.

The role requires A+ and Office365 certifications, ITIL knowledge is a plus, and a strong customer-service mindset.

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Reference: WJ-3875_13122537

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