Hybrid Lead, Amazon Connect & Contact Center Architect

REALIGN LLC in Toronto, ON is seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer to design, implement, and support enterprise-scale Amazon Connect contact center solutions. This role blends hands-on engineering with technical leadership to deliver scalable, reliable telephony architectures.

You will collaborate with infrastructure, applications, and business teams, integrate AWS services and CRM systems, and troubleshoot performance bottlenecks while guiding best