Hybrid Lead D365 CRM & CCaaS Analyst

La Fosse Associates is looking for a Lead Business Analyst to be a key player in a large-scale CRM & Contact Centre Transformation programme. The role involves leading a team of Business Analysts and collaborating with technology stakeholders to define and deliver requirements across Microsoft Dynamics 365 CRM and Contact Centre solutions.

Essential skills include experience in leading teams, proficiency in Microsoft Dynamics 365, and excellent stakeholder management abilities. This position supports hybrid working in either London or York.