Hybrid Product Support Analyst I - Payments & APIs

Checkout.com in London is hiring an Analyst I for Merchant Product Support. You will handle merchant and internal requests across channels, investigate issues in payment flows, and apply documented procedures to resolve problems within SLA.

You’ll collaborate with Product and Engineering to improve payment experiences. The role emphasizes analyzing payment transactions, logs, and API behavior, with training provided to build deep product expertise and enable high-quality support for a range of