Hybrid Second-Line IT Support Engineer

Hoople Group in Hereford (Hybrid) is seeking a Second Line Support Engineer to join the IT Service Desk. You will provide 2nd line support for a range of customers, manage your workload, and drive resolutions within SLA targets.

The role requires excellent technical skills and a proven track record of delivering strong customer service in a business environment, supporting over 8,000 users across enterprise systems.