Hybrid Senior Application Delivery Lead

Falcon Smart IT Limited is seeking a Senior Service Delivery Manager to own end-to-end delivery for Application Management Services in London. You will lead a cross-functional team of ~36 resources spanning development, testing, DBA, Scrum Master, and production support, ensuring KPI/ SLA performance and governance excellence.

The role requires deep ITIL knowledge, strong stakeholder management, and a track record in continuous improvement and service reporting.