IT & Software

Hybrid Service Desk Analyst — IT Support & Troubleshooting

FCC / FAC

Regina · Division No. 6 · Canada

FCC is seeking a Technical Analyst to be the first point of contact for IT support across a coast-to-coast Service Desk. You will diagnose and resolve incidents, communicate solutions clearly to users, and own incidents from initiation through resolution or escalation.

You’ll contribute to a high-performing Service Desk by maintaining documentation, updating the knowledge base, and following ITIL-aligned practices. Hybrid work options are available.

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Reference: WJ-4703_8463842

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